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SHIPPING & RETURN POLICY FOR RESELLERS
Shipping
- Order value calculated at net invoiced amount (after discounts).
- Orders Under $200: Customer charged $8.95 shipping fee.
- Orders $200 and Over: No shipping charges for standard 2-3 business day delivery.
- Orders over 150 lbs will ship via LTL truck service with a standard 7-day lead time.
- Orders shipping outside the contiguous U.S. may have longer shipping timelines.
- Orders shipping via small parcel will ship same day if received by 2pm central time on all current accounts.
- Customer will be billed for shipping if package is refused
Returns
- Shipping discrepancies are to be reported at the time of delivery or within 5 business days of receipt into the facility specified. Nature’s Way will consider any claim invalid when initial notification is provided more than 5 days after receipt. Documentation should be provided to Customer Service at 1-800-225-9245 or CustomerServiceOrder@NaturesWay.com.
- Nature’s Way items cannot be returned unless there is a validated shipment discrepancy (OS&D) or quality concern. Credits and returns will not be considered for non-defective product, including, but not limited to products that are (a) discontinued by vendor or customer, (b) underperforming and/or overstocked items, or (c) short dated, expired or out-of-date.
- All products will ship with adequate remaining shelf life. Product shipping shelf life details are available upon request.
- All returns require a Product Return Authorization Number (PRAN). Returns will not be accepted without this authorization.
- Nature’s Way will inspect returned product and verify quantities.
- We reserve the right to refuse a return if there is suspicion of fraud or abuse in any part of our return program.